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Maxiflow.co.uk»

Privacy Policy

Here at Maxiflow, we’re committed to protecting and respecting your privacy.

This Policy explains:

  • when and why we collect personal information about people who visit our website.
  • how we use it.
  • the conditions under which we may disclose it to others.
  • how we keep it secure.
  • We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.
  • By using our website, you’re agreeing to be bound by this Policy.

Who are we?

We are Maxiflow, a family-run buildings service company based in Chester in the North West of England. We provide a wide range of buildings services, specialising in construction, roofing, drainage, mechanical and electrical solutions.

How do we collect information from you?

We obtain information about you when you use or request to use our services, for example, if you use the “contact us” form, call us for a quote, or register to receive one of our newsletters.

What type of information is collected from you?

The information we collect may include your name, address, telephone number, email address, IP address, and information regarding what pages are accessed and when.

If you call, email, or use the contact form on the website to request a quote, we will collect any information you supply.

How is your information used?

We may use your information to:

  • to carry out our obligations arising from any contracts entered into by you and us;
  • dealing with enquiries initiated by yourself regarding potential work or ongoing agreements;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services or agreements.
  • send you communications which you have requested and that may be of interest to you.
  • process a job application.

We are legally required to hold some types of information to fulfil our statutory obligations once work has commenced.
We will only hold your personal information on our systems for as long as is necessary (in respect of storing a quote) or as long as is required for any relevant contract that you hold with us, usually this will be for the duration of the work being carried out + the warranty period + 6 full tax years.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf:
We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example; completing part of a contract that requires a specialist service we currently do not offer). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes or direct marketing.

Please be reassured that we will not release your information to third parties to be used for direct marketing purposes.

Your choices

You have a choice about whether or not you wish to receive information from us.

We currently do not use any contact information we have relating to you for marketing purposes, but we may do so at some point in the future, only if you have given us specific permission for us to do so.

If you have given us prior permission to use your contact details for marketing purposes and no longer want to receive direct marketing communications from us, you can change your marketing preferences at any time by contacting us by email: info@maxiflow.co.uk. By post: Maxiflow, White Lane Depot, Christleton, Chester, CH3 6AH. Or alternatively, you can telephone: 01244 330019.

How you can access and update your information

The accuracy of your information is important to us. If your email address, telephone number, or any of the other information we hold is inaccurate or out of date, please contacting us by email: info@maxiflow.co.uk. By post: Maxiflow, White Lane Depot, Christleton, Chester, CH3 6AH. Or alternatively, you can telephone: 01244 330019.

You have the right to ask for a copy of the information we hold about you, and in some cases request a deletion of this data.
for any information or deletion requests please contact us by emailing us: info@maxiflow.co.uk. By post: Maxiflow, White Lane Depot, Christleton, Chester, CH3 6AH. Or alternatively, you can telephone: 01244 330019.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely and is stored on systems that are not accessible from the internet.

contact form data is transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us through the website, and you do so at your own risk. Once we receive your information, we make our best effort to ensure it is stored securly on our offline systems.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of ‘cookies’

Like many other websites, the Maxiflow website uses cookies. ‘Cookies’ are small pieces of information sent by our webserver to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns but do not identify you as an individual. For example, we use cookies to store the information on the pages you visited on our website. This helps us to improve our website and deliver better and more interesting content.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, please seek advice or instruction from the manufactures of the browser you are using.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.

Any questions regarding this Policy and our privacy practices should be sent by email to info@maxiflow.co.uk. By post: Maxiflow, White Lane Depot, Christleton, Chester, CH3 6AH. Or alternatively, you can telephone: 01244 330019.